Help & Support

STA Questions & Comments

Thank you for your interest in Spokane Transit! If you have a question or comment for us, please use the form below. We will be in contact within two to three business days.

If you need immediate assistance during business hours, please call (509) 328-RIDE (7433).

Customer Service:

Call Center Hours:

Monday-Saturday: 7:00 a.m. to 7:00 p.m.
Sunday & Holidays: 8:00 a.m. to 6:00 p.m.

Service Counter Hours:

Monday – Friday: 7:00 a.m. to 6:00 p.m.
Saturday:  Noon to 5:00 p.m.
Sunday & Holidays: closed

Looking for Something Else?

Route and Schedule Information

Call Center: (509) 328-RIDE (7433), TTY 711

Monday – Saturday 7:00 a.m. to 7:00 p.m.
Sunday – 8:00 a.m. to 6:00 p.m.

Customer Service Center

(Passes, IDs, lost & found)
The Plaza, First Floor
701 West Riverside Avenue
Spokane, WA 99201
(509) 328-RIDE (328-7433)

Call Center Hours
Monday-Saturday: 7:00 a.m. to 7:00 p.m.
Sunday & Holidays: 8:00 a.m. to 6:00 p.m.

Front Counter Hours
Monday-Friday: 7:00 a.m. to 6:00 p.m.
Saturday: Noon to 5:00 p.m.
Sunday & Holidays: Closed 

Paratransit Service

Service available for qualified persons with disabilities. For more information and reservations, please call us at (509) 328-1552, TTY 711

Open seven days a week, including holidays, 8:00 a.m. to 5:00 p.m.

Vanpool Program

(509) 326-POOL (7665)
Vanpool matching and placement services.

For more information, be sure to visit our Vanpool page.

Ombudsman and Accessibility Officer

Spokane Transit
1230 West Boone Avenue
Spokane, WA 99201
(509) 325-6094, TTY 711

To learn more about what the Ombudsman and Accessibility Officer does, please visit our Accessibility Information page.

Public Records Requests

Public records requests should be initiated by selecting the ‘Public Records Request’ department in the form above, or by calling 509-325-6094.

Written requests can be mailed or delivered to:
Emily Arneson
Public Records Officer
1230 W Boone Ave
Spokane, WA 99201


W. 1230 Boone Ave.
Spokane, WA 99201
(509) 325-6000

Careers & Job Listings

Employment related questions should be sent using this form,  or you can call 509-343-1690.

You can view all current job listings here

Tort Claims

Need to file a claim? Download  our Standard Tort Claim Form here: Standard Claim Form

Bus Benches

Spokane Transit only services bus benches in transit shelters or those located on STA facilities (Park and Rides, the Plaza, etc.). Freestanding bus benches are not maintained by Spokane Transit.

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