Help & Support
STA Questions & Comments
Thank you for your interest in Spokane Transit! If you have a question or comment for us, please use the form below. We will be in contact within two to three business days.
If you need immediate assistance during business hours, please call (509) 328-RIDE (7433).
Looking for Something Else?
Route and Schedule Information
Call Center: (509) 328-RIDE (7433), TTY 711
Hours:
Monday – Saturday 7:00 a.m. to 7:00 p.m.
Sunday – 8:00 a.m. to 6:00 p.m.
Customer Service Center
(Passes, IDs, lost & found)
The Plaza, First Floor
701 West Riverside Avenue
Spokane, WA 99201
(509) 328-RIDE (328-7433)
Call Center Hours
Monday-Saturday: 7:00 a.m. to 7:00 p.m.
Sunday & Holidays: 8:00 a.m. to 6:00 p.m.
Front Counter Hours
Monday-Friday: 7:00 a.m. to 6:00 p.m.
Saturday: Noon to 5:00 p.m.
Sunday & Holidays: Closed
Paratransit Service
Service available for qualified persons with disabilities. For more information and reservations, please call us at (509) 328-1552, TTY 711
Hours:
Open seven days a week, including holidays, 8:00 a.m. to 5:00 p.m.
Vanpool Program
(509) 326-POOL (7665)
Vanpool matching and placement services.
For more information, be sure to visit our Vanpool page.
Ombudsman and Accessibility Officer
Location:
Spokane Transit
1230 West Boone Avenue
Spokane, WA 99201
(509) 325-6094, TTY 711
To learn more about what the Ombudsman and Accessibility Officer does, please visit our Accessibility Information page.
Public Records Requests
Public records requests should be initiated by selecting the ‘Public Records Request’ department in the form above, or by calling 509-325-6094.
Written requests can be mailed or delivered to:
Emily Arneson
Public Records Officer
1230 W Boone Ave
Spokane, WA 99201
Administration
W. 1230 Boone Ave.
Spokane, WA 99201
(509) 325-6000
Careers & Job Listings
Employment related questions should be sent using this form, or you can call 509-343-1690.
You can view all current job listings here.
Tort Claims
Need to file a claim? Download our Standard Tort Claim Form here: Standard Claim Form
Bus Benches
Spokane Transit only services bus benches in transit shelters or those located on STA facilities (Park and Rides, the Plaza, etc.). Freestanding bus benches are not maintained by Spokane Transit.