Spokane Transit Authority (STA) conducted the STA Plaza Operational Analysis project to determine how to implement additional transit service included in STA Moving Forward, the region’s transit expansion plan, in and around downtown Spokane, while shrinking the footprint of the STA Plaza, the busiest passenger transportation center in the region. The Plaza, located in the heart of Spokane, facilitates passenger travel throughout the region, providing a place for transit customers to transfer between routes, access information, and wait comfortably for their connection. While an incredibly important facility in terms of regional mobility, STA–in cooperation with downtown community groups—committed to reducing transit use of curb space and sidewalks in front of private businesses adjacent to the Plaza.