Spokane Transit Authority Logo.

Transit Ambassadors

They Have Arrived!

Support and resources for riders. Onboard for you!

The Transit Ambassador Program places staff on board STA routes alongside riders to provide in-person customer support and resources throughout the service region. The pilot program is one of the first initiatives implemented under Connect 2035, the new 10-year strategic plan.

Riders Can Expect...

A Transit Ambassador in a green cap assists a smiling woman reading a bus schedule inside STA Plaza.

FRIENDLY SUPPORT

Customer interactions are approached with courtesy and compassion.

A smiling Transit Ambassador in a gray jacket and neon green cap stands inside a City Line bus.

ONBOARD MOBILITY

Flexible to roam the bus to meet and greet you where you’re at.

Transit Ambassador in a bright green uniform and cap stands at STA Plaza, smiling with one hand on her hip.

ACCESSIBLE RESOURCES

Direct and in-person rider education for STA’s service and system.

I'm excited for the Transit Ambassadors to touch every piece of our system, to have positive interactions with our customers, and to help build relationships within the riding community!

Kelly Williams, Director of Security
Portrait of Kelly Williams, Director of Security

Popular Resources

Service Counter Hours:
  • Monday – Friday: 7:00 a.m. to 6:00 p.m.
  • Saturday:  Noon to 5:00 p.m.
  • Sunday & Holidays: closed
Call Center Hours:

How do I reset my Connect account password?

To ensure the security of your account, our Customer Service Representatives are available to assist you with resetting your STA Connect app password over the phone.
 
You can reach Customer Service where any representative will be happy to help. Representatives are available:
Call for Help at 509-328-RIDE (7433), TTY 711
Monday-Saturday: 7AM to 7PM
Sunday & Holidays: 8 AM to 6 PM
 
If you prefer in-person assistance, our Customer Service Representatives are also available at the STA Plaza service counter:
­In-Person Help at the STA Plaza
701 W Riverside Ave, Spokane, WA 99201
Monday – Friday: 7 AM to 6 PM.
Saturday: Noon to 5 PM
Sunday & Holidays: Closed
 
I tried to reload my card and got internal server error. Can you help?
To resolve this issue, please double-check the payment card details you’ve entered in the app. Common errors include:
  • Billing Zip Code: Ensure the zip code matches the one associated with your card’s billing address. Sometimes, a card’s billing zip code may differ from your physical zip code.
  • Name on Card: Use the exact name as it appears on the card.
  • Expiration Date or CVV: Verify that the expiration date and the 3-digit CVV (found on the back of the card) are entered correctly.
If these steps don’t resolve the issue, it’s possible the “Server Error” you encountered is related to a data mismatch. Please contact our Customer Service Representatives at (509) 328-7433 for additional assistance. Representatives are available:
Call for Help at 509-328-RIDE (7433), TTY 711
Monday-Saturday: 7AM to 7PM
Sunday & Holidays: 8 AM to 6 PM

All items found on STA buses, vans, and property are logged by our Customer Service team. Generally, lost items are collected, documented, and delivered to Customer Service within 24 hours. Items misplaced over the weekend or on a holiday will be delivered on the next business day.

Please use the form found on the link below and select Lost and Found, then provide as many details as possible about your lost item to support our efforts in reconnecting it with you: https://beta.spokanetransit.com/contact/help-support

Customers can ask questions and submit feedback using the form found on this webpage: https://beta.spokanetransit.com/contact/help-support/ 

Riders who meet the eligibility requirements for a Reduced Fare Program can apply to receive the benefit. More information can be found on the Reduced Fare webpage.
Beta Site for Testing Purposes Only
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